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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 603573 Views
  • 0 replies
  • 12 Helpful

Resolved! Email

How do I change my email address with EE without going in to a store

Payment Authentication

The website keeps presenting error when it asks to authenticate the payment. I tried to do it in different devices, but I still get the same error.

My SIM only deal

Hi , I'm currently trying to upgrade on my SIM only contract which is out of contract but website will not let me upgrade it expired Nov 2022 

Lou144 by Visitor
  • 347 Views
  • 1 replies
  • 1 Helpful

Resolved! Upgrade

Why is it telling me I'm not the account holder so I can't upgrade  

Jess176 by Visitor
  • 586 Views
  • 3 replies
  • 0 Helpful

Linking my mobile to account so i can use the app

Hi, I'm trying to view my account and my bill for the last month and cant see how to do that by logging into my account via the ee website, which I have to say is quite unbelievable, unless of course its user error on my part. So I then tried via the...

Link?

Trying to link my account but I don’t have a phone or broadband set up with ee just want to start a new contract

JKHRTL by Visitor
  • 399 Views
  • 2 replies
  • 2 Helpful

Additional line

Hi, I have just joined EE from Sky. I want to add additional lines to my account for my children, however, when I try to do it online  or via My EE app it won’t let me do it & asks me to call up. Can anyone explain why? 

Mandi_b by Visitor
  • 508 Views
  • 1 replies
  • 1 Helpful