The new My EE app

[Leanne_T]

One little tap for complete control and all the help you need

When life’s moving fast, you need a super-speedy way to manage your account and get help. And with the all-new My EE app, you’ve got just that. It gives you the power to look after your EE account, quickly and easily. It gives you a more personalised experience and it’s got a brand-new look and design that makes it easier to find what you need the second you log in.

The new My EE app also helps you get more from EE, making it easy for you to find the best deal that suits you, understand when you are eligible to upgrade and with access to exclusive offers, you’ll not only save money but time as well– Result!

And that’s not all. With our new Rewards area, you’ll be able to enjoy awesome perks and the chance to win money-can’t-buy experiences. There’s even more great stuff from exclusive partners coming your way in 2023, too.

On top of all that, we’ve simplified all the great content and functionality within the app to make it quicker and easier to use than ever before.

Welcome to the new My EE app, the simple way to manage your account and get help pronto.

What has improved in the new My EE App?

•  New Design

A brand new look and design that makes it easier to find what you need the second you log in.

• EE Shop

We have made it much easier to access the EE Shop. With this, we can offer you a better experience for Upgrade, Additional line & SIM Only journeys. Once in this space, you will benefit from the newly designed experience

•   Rewards Hub

‘EE Up’ experience is now simply ‘Rewards’, the place you can access all those lovely little extras

When can I download the new app?

If you have enabled auto updates on your app then, once this version has been rolled out to you, you will log in and see the new experience. If you have not enabled auto-updates, we will provide you with a few prompts to update the app

[Username5025]

It’s at the top of the first screen you land on. Mobile plan. As easy as that. Before you had to open a side menu and search there. 

[Username5025]

It’s just people giving knee jerk reactions and being too lazy to look. I’ve read the reviews and the common complaints are all there for easy access right in front of your eyes as soon as you log in. 

[-Batman-]

How is this new app an improvement

Before I could go to family usage and see all my accounts and there remaining data.

Now I have to select each account separately which is annoying 

[schm1dt]

The new app is ridiculously slow/laggy, it's absolutely unacceptable, I mean just scrolling lags on the new app. And before anyone claims I have a slow phone or that I should factory reset, my phone is a brand-new iPhone 13 mini, which handles literally everything else with ease thanks to the A15, yet this crappy app manages to somehow lag despite this. I feel bad for anyone with an older/slower device trying to run this app to be honest.

[Christopher_G]

Hi @schm1dt

Welcome to the community.

Have you tried deleting and redownloading the app?

Chris

[Aimzg1986]

I hate the new app I can’t gift my data to my daughter anymore?

[Username5025]

Top of home page. Press mobile plan. Next page you can gift data. I don’t think it’s possible to get any easier. I sometimes think people don’t even try. 

[Username5025]

Yeh I agree. Takes hours. 

[Leanne_T]

Hi @Aimzg1986

Welcome  to the EE Community. 🙂

Please see this great post from @Chris_B on how to gift data in the new My EE app.

Hope this helps.

Leanne.

[schm1dt]

Well I'll be damned, that actually improved things surprisingly enough! There are still a few hiccups/stutters here and there regarding smoothness/performance, but it is much better than it was before reinstalling the app.