EE Webchat not active

[planetf1b]

I noticed that there is no 'Start conversation' button on the EE website showing for me on mobile or desktop (chrome & safari).

I'm guessing it may be due to workload, but it is really frustrating not to have a chat option - for many enquiries as an existing customer (with a family member wanting to join) it's much more efficient especially during the working day when one might be on other calls, meetings, working  etc.

Or perhaps it's a technical glitch...

[Gillsfankev]

Same here. I'm wanting to upgrade but no chat option. I'd rather have the option and wait than just be ignored.

[Northerner]

Hi @planetf1b @Gillsfankev 

Agents are likely busy. It's Black Friday/Cyber Monday at the moment.

You can always call EE CS on 150.

Thanks 

[Musclo_1]

I am abroad and my calls have been barred for some reason, how can I contact EE via Web chat?

Is there a link or function for me to be able to direct message customer services? 

[James_B]

Hi @Musclo_1,

Welcome to the EE Community. 🙂

You can access live chat at ee.co.uk/contact-ee.

Hope this helps.

James

[Musclo_1]

Hi James 

Thanks for the speedy response, I clicked on the link that you sent me but i still cannot see where to live chat, could you please explain further 

Kind regards 

[James_B]

Hi @Musclo_1,

You should see the start conversation button here when agents are available.

James

[Musclo_1]

Ok great, thanks for the assistance ✅

[James_B]

No problem @Musclo_1 🙂

James

[Gareth_Owen]

Certainly not working today 16/02/23