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App down?

pgf1949
Valued Contributor
Valued Contributor

‎14-02-2023 02:51 PM

Is the app down and the website slow?

0 Helpful
5 REPLIES 5
James_B
EE Community Manager
EE Community Manager

‎14-02-2023 05:34 PM

Hi @pgf1949,

What issues are you experiencing with My EE?

Thanks

James

0 Helpful
pgf1949
Valued Contributor
Valued Contributor
In response to James_B

‎15-02-2023 12:39 PM

Hi
This applies to my iPhone 14 pro max.

On entering my login details it asks me to set a 4 digit PIN number. When this is entered it then tells me to back. And then it repeats itself without being able to login.

Running iOS 16.3.1

Peter
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to pgf1949

‎15-02-2023 01:17 PM

Hi @pgf1949,

Are there any updates available for the app?

James

0 Helpful
pgf1949
Valued Contributor
Valued Contributor
In response to James_B

‎15-02-2023 02:37 PM

Hi,

Have just retried this and now seems to work on the iPhone. Although, it looks like the layout has altered.

Peter
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to pgf1949

‎15-02-2023 02:38 PM

Thanks for letting us know @pgf1949 🙂

James

0 Helpful