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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13204 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26473 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 554656 Views
  • 0 replies
  • 12 Helpful

New improved app???!

I’m not happy with this new APP , I rather have the previous APP than this new one. The previous APP is users friendly. This one ? I don’t know. 

New App

Unable to view second account information using new app. Able to see both accounts when using web.

sanisc by Investigator
  • 534 Views
  • 14 replies
  • 2 Helpful

My EE App problem with accounts

HiWe recently joined EE. We have one EE account with our two mobile phones and because the EE customer service agent said we could only have two products on one EE account when we ordered our mobile broadband we had to have another it on another EE a...

Kinsey5156 by Valued Contributor
  • 775 Views
  • 10 replies
  • 4 Helpful