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Please help

Bionic69
Established Contributor
Established Contributor

‎04-02-2023 02:49 AM

Hi I wondered if anyone could help please 🙏? I was trying to show a friend earlier on my EE but couldn’t find what I was looking for . I was looking for the bit where it shows what phone you’re using . I was trying to explain to him that EE know what phone you’re using . I know I’m not going silly as before it showed up I was using a iPhone 11 & there was a picture of the phone with all my details then I changed to a Samsung & it showed that phone but damned if I can find it now to show my friend ! If anyone could point me in the right direction that would be so much appreciated. thankyou 👍

0 Helpful
10 REPLIES 10
Katie_B
EE Community Support Team

‎04-02-2023 10:35 AM - edited ‎04-02-2023 10:35 AM

Good morning @Bionic69. 

This information definitely used to be within the app, however, with the new updated app I am also unable to locate this. 

I will see if I can get the location of this confirmed from another department.

Katie

Chris_B
EE Community Star
EE Community Star
In response to Katie_B

‎04-02-2023 11:11 AM

@Bionic69  @Katie_B   I can not find it also, It was there before the last update but this feature wasn’t perfect as it didn’t always update when you got a new device a some users reported it never updated.  I myself never had an issue with any of the devices on my app and it always showed the correct device for all devices on my account. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Katie_B
EE Community Support Team
In response to Chris_B

‎04-02-2023 11:12 AM

Thanks for checking @Chris_B, that's really helpful.

I'll see if I can get some more information on this. 

Katie 🙂

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Katie_B

‎04-02-2023 12:13 PM

@Bionic69  @Katie_B   If you login to your online account and go to Account settings it still does show the device 

https://myaccount.ee.co.uk/app/dashboard-paym 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Katie_B
EE Community Support Team

‎04-02-2023 12:19 PM

Great find @Chris_B. 

I'll let yous know once I hear back from the relevant team.

Thanks again, 

Katie

Schockwave
EE Community Star
EE Community Star
In response to Katie_B

‎04-02-2023 05:20 PM

@Bionic69 , @Katie_B , @Chris_B , have just checked as well, same here, although it did not bother me, but noticed that by logging online via the website, the watch does not show it just says unknown device.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Katie_B
EE Community Support Team
In response to Schockwave

‎05-02-2023 07:59 AM

Thank you @Schockwave. 

As soon as I have some confirmation I will pop back and let you all know. 

Katie 🙂

Bionic69
Established Contributor
Established Contributor
In response to Katie_B

‎05-02-2023 02:01 PM

Hi Katie thank you so much for trying to help me it is so much appreciated as I know it’s not a major thing I asked about I still appreciate the effort you made thank you 😊 

0 Helpful
Bionic69
Established Contributor
Established Contributor
In response to Chris_B

‎05-02-2023 02:05 PM

Hi Chris thank you so much for trying to help as I said to Katie it’s really appreciated thank you unfortunately even with the help of your link I was unable to find it . But even with a question as minor as mine I’m grateful for your help .. thank you 

0 Helpful