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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 11751 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 25348 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 535899 Views
  • 0 replies
  • 12 Helpful

EE app not working

The app has upgraded and is now useless. I log in ok but it want to personalise my experience, I get to this page And that’s as far as it goes.  No bypass no skip. Not really interested in doing this but no way round it and the app won’t go any furth...

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Telboy4 by Visitor
  • 368 Views
  • 1 replies
  • 0 Helpful

Not easy to report bugs

Beta testing the new app. Clicking XBOX to make a purchase. But it loads a sim plan offer instead. Then, clicking report bug doesn’t take you to a page to actually report anything. If the app is supposed to make things easier. Maybe report a bug shou...

Darrylk by Visitor
  • 460 Views
  • 2 replies
  • 1 Helpful

Internet connection

Read moresame time’s it’s not working but   Iam very happy same time’s it’s not working but   Iam very happy 

App not working

How long is the app going to be down for if this goes on for long time I will be phoning 150 and asking for some money off my bill because of poor service 

Gift data

This is a joke once again app is down I need to gift data to my son. The only reason why we had family plan so we could do this.