My contract ended but the website won't let me trade-in for discount

[NFSantos]

The contract for my Samsung S21+ ended on the 7th of March and I have been attempting to upgrade to the new S23+ since then, however, when I select trade-in and select my current phone model I get the warning "You currently have another discount applied. You are not currently eligible for trade in as we have already applied another discount to your phone." I have no idea what discount they're mentioning and I need some help thank you.

[Leanne_T]

Hi @NFSantos 

Thanks for coming to the community 🙂

If you log into your My EE app and select add-ons, do you have any discounts showing on your account? 

Speak soon. 

Leanne.

[NFSantos]

Hi @Leanne_T , I'm checking my add-ons and Inclusive and only have 4: Wifi Coverage Boost, 20GB HBB Data Boost, Swappable Benefits and Endless lower speed data. As a reference, 2 years ago I was allowed to trade my last phone.

[Leanne_T]

Thanks @NFSantos 

You have selected upgrade and not a new additional contract? This would add a multi-line discount. 

If so, please call us on 150 and the team will get this looked into for you 🙂

Leanne.