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Live chat
Hello, I am trying to access the ee live chat/message but can I heck get access to it. Am trying via the ee app, have tried via messenger and it says to download the ee app! Erm already have. This service from ee is very hit and miss, it needs to be ...
Can’t use £10 credit
I had top up 10 pounds and I am trying to buy the 10 pounds pay as you go pack but every time I go to do it says error come back later.
Hybrid Connect - What use is it if you can't use EE kit?
I've apparently got the EE Works Package with 900mb download and Smart Hybrid Connect.Due the the level of restrictions on both the WiFi6 and WiFi7 offerings (No VLAN's, Poor WiFi in my house etc) I have had to defer to using my own router, switch an...
Roaming suddenly stopped working
Hello, I am based in the UK on a monthly contract but currently in Germany, I bought a 7 day roaming pass and it suddenly stopped working. I've restarted my phone, turned off the wifi etc, but I am having no success. I also tried to contact EE on my ...
Scam call
I have just received a call from 020 3980 7772 offering me a 30% discount on my EE mobile bill. They wanted me to provide my email so that they could verify that I was the account holder. I refused to provide this information and told them it was a s...
Disable Parental Lock on EE TV
Hello,I have been trying to disable the parental lock on EE TV without any success.I have called several numbers and also looked at the tv settings.I do not have any restricted channels listed however when I channel hop in Sky Cinema I am prompted to...
Woodbridge, Suffolk
Can you send physically send someone out to Woodbridge, Suffolk and especially into the area around the Station/River, the Thoroughfare and Hamblin Road/Leisure Centre car parks where according to your Coverage Checker we should have a perfect 4G si...
Resolved! Switch 2 preorder says out of stock
I've pre ordered the Switch 2 but it says it's out of stock where it's meant to say the delivery date. I'm guessing what this means is that you don't have it because it doesn't come out until June, but I'm still not entirely sure why. Is anyone else ...
eSIM Activation Request – SIM Only Plan
Dear EE Support, I recently ordered a SIM Only plan from EE and provided a PAC code to transfer my existing number. The order was confirmed on 8 May 2025, but I have not yet received a physical SIM card.Since I am using a phone that supports eSIM, I ...
cant purchase pack even though i have credit
i message AL to 150 and it says i have £10 credit and in the app it says i have £10 credit. i message PACK10 then YES but whenever i try put TOPUP to use my credit it sends the same text again. how do i fix this or alternatively is there a way to wit...
Latest from our Blog
Rewards and the EE app
We want to thank you for choosing EE. So say hello to EE Rewards, only available in the EE app. Weekly discounts, money off your mobile bill, and great discounts on the brands you love. You'll get: W...
We drop the tech, you catch the deal
Once a month, for one day only - one huge saving on the hottest tech. Want amazing deals on the hottest tech? You'll need to stay ready, and act fast. Once a month, for one day only, the EE Tech Store...
Manage their time online with EE WiFi Controls
Taking control of the tech and connectivity in your home can help you get the very best from your WiFi. Our WiFi Controls makes it a doddle to get everything set up, just the way you want it. You’ll f...
Use WiFi Enhancer to get the best from your connection
Activate Work Mode or Game Mode within WiFi Enhancer to prioritise online traffic to those activities and get the best from your connection. Sometimes, you need your WiFi to help you get more done, or...
