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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9106 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22976 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 488527 Views
  • 0 replies
  • 12 Helpful

removing parental controls

I have read this and other instructions but none of it is available or works;https://ee.co.uk/help/help-new/safety-and-security/content-lock/switching-content-lock-on-or-offjust joined, there is NO blocking page displayed for me to try and enter any ...

bigve by Investigator
  • 1132 Views
  • 5 replies
  • 4 Helpful

New improved app???!

I’m not happy with this new APP , I rather have the previous APP than this new one. The previous APP is users friendly. This one ? I don’t know. 

New App

Unable to view second account information using new app. Able to see both accounts when using web.

sanisc by Investigator
  • 471 Views
  • 14 replies
  • 2 Helpful