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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 589733 Views
  • 0 replies
  • 12 Helpful

Resolved! Bill payer

Hi, my EE states that I am not the bill payer and I can’t upgrade my phone. I am the bill holder. Any tips of how to update this? I have tried to follow instructions previously given but unable to locate the settings stated in the instructions given

Register problems

I keep being asked to register number to EE but when I put my number in it says already have account with this number so have no others number's to add so please how do I get rid of move on its doing my nut in help!!

Toffee01 by • Investigator
  • 434 Views
  • 3 replies
  • 1 Helpful

Adding a new PAYG number to an account

I have an account with a old PAYG phone number associated with a eSIM that I stopped using.Now I've got a new number associated as well with a eSIM that I need to add to my existing account but when I did so it's still not visible.I received the conf...

Jonas96 by • Investigator
  • 557 Views
  • 5 replies
  • 1 Helpful

How do I enable two step verification for MyEE?

So how do I enable 2FA for MyEE and the MyEE site so my account can be more secure? I've noticed there's no security check when logging on and when I logged onto my account on my laptop for the first time it never asked for a one time code?SMARTY (my...

Jank0x by • Skilled Contributor
  • 1973 Views
  • 6 replies
  • 9 Helpful

Gifting data

Is anyone having issues gifting data on the app? Also struggling to do it online, page won’t load.

Resolved! EE Up still not found

I know I am not alone in this, I still cannot find EE Up to sign into Rewards though I have tried to search for it and followed posts from other lost Up seekers. There is a reference to clicking on the "menu in the top left corner" but I have not fou...

clayto2 by • Contributor
  • 397 Views
  • 1 replies
  • 1 Helpful

Upgrade

My contract runs out on the first of march and I'm trying to get a new phone but I can't look at any on the Er Website which is really frustrating. I keep reloading the page lik it say to do but nothing happens and I keep getting the same message  

Stevep69 by • Visitor
  • 338 Views
  • 1 replies
  • 0 Helpful
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