Availability

Christinewaldra · ‎03-06-2023

Been trying to get access to app for 48 hours still being up graded. Not much use having a mobile provider you can't use

Schockwave · ‎03-06-2023

Hello @Christinewaldra ,

Welcome to the community,

The app is working, try shutting it down and then opening it again, otherwise uninstall and reinstall, make sure you have the latest one. If none of these work, speak to customer service so that they can reset your account.

You should be able to log-in via the website.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎03-06-2023

Hello @Christinewaldra ,

Welcome to the community,

The app is working, try shutting it down and then opening it again, otherwise uninstall and reinstall, make sure you have the latest one. If none of these work, speak to customer service so that they can reset your account.

You should be able to log-in via the website.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.