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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9104 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22973 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 488350 Views
  • 0 replies
  • 12 Helpful

My EE App problem with accounts

HiWe recently joined EE. We have one EE account with our two mobile phones and because the EE customer service agent said we could only have two products on one EE account when we ordered our mobile broadband we had to have another it on another EE a...

Kinsey5156 by Valued Contributor
  • 660 Views
  • 10 replies
  • 4 Helpful

EE App

Hi when will the app be back up and running i need to add to my pay as you go as i go on holiday tomorrow

kylaibbo by Visitor
  • 267 Views
  • 1 replies
  • 0 Helpful

Can't update add on for data sim

I keep trying to update my mifi data sim but every time I click add-on.ee.co.uk like it says it takes me to a forbidden page and my data is running out.

bakura by Established Contributor
  • 444 Views
  • 7 replies
  • 0 Helpful

App upgrade actually a downgrade?

I find the new app worse than the old, and that was poor. It greets me with things like " good morning" etc, but gets that wrong. It doesn't know what time of day it is. After logging in, to do some actions requires me to again log in. And to make en...

Crithwood by Established Contributor
  • 819 Views
  • 21 replies
  • 4 Helpful

Important

Hii I am unable to open MY EE account please give me solution  My mobile number is xxxxxxxxx [Mod edit: Please do not post personal information on the public board. Thanks!]

Jaskaran by Visitor
  • 267 Views
  • 1 replies
  • 1 Helpful