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Me EE

Roclander
Investigator
Investigator

‎03-06-2023 11:18 PM

So I've got the "my ee" app on my mobile. It's a really pretty green colour with the ee badge. When I tap on the app it comes up and....just sits there.....doing......nothing.....sighhh. 

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9 REPLIES 9
Roclander
Investigator
Investigator

‎03-06-2023 11:23 PM

So I've got the "my ee" app on my mobile. It's a really pretty green colour with the ee badge. When I tap on the app it comes up and....just sits there.....doing......nothing.....sighhh. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎03-06-2023 11:37 PM

Uninstall & reinstall from your apps store.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Chris_B
EE Community Star
EE Community Star
In response to XRaySpeX

‎04-06-2023 08:27 AM

@Roclander   Have you tried clearing your device cache?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Roclander
Investigator
Investigator

‎04-06-2023 08:49 AM

Yep done that thanks for the info I clear my phone each night. Is it worth trying vodaphone 🤔 

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Chris_B
EE Community Star
EE Community Star
In response to Roclander

‎04-06-2023 08:57 AM

@Roclander   Have you tried what @XRaySpeX  has put ?    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Roclander
Investigator
Investigator
In response to XRaySpeX

‎04-06-2023 09:07 AM

Yep done that too several times sighhh. It's good to know your all out there and can be bothered for me. I reckon the app is just down and being sorted at the "office" if you know what I mean. Ill just go and argue with the cat 🤣 

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Christopher_G
EE Community Support Team
In response to Roclander

‎04-06-2023 09:47 AM

Hi @Roclander 

Could you try updating the app through your phone's app store please?

Chris

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Roclander
Investigator
Investigator
In response to Christopher_G

‎04-06-2023 10:03 AM

Yep done that too sighhh. The app is just broken

0 Helpful
Christopher_G
EE Community Support Team
In response to Roclander

‎04-06-2023 11:11 AM

It may be worth speaking to our technical support team, @Roclander 

Chris

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