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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 12822 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26236 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 551023 Views
  • 0 replies
  • 12 Helpful

App

Omg this app is the worse, website just keeps asking for me to log in over and over. Need to pay my bill. Their best not try to add late fee been trying for 48 hours. Get it sorted now!!!

Changing adress

My new Adress is xxxx xx x/x xx xxxxxxxx xxxxxx xxxxxxx xxx xxx [Mod edit: Please do not post personal information on the public board. Thanks!]

Ussi by Visitor
  • 349 Views
  • 1 replies
  • 1 Helpful

Resolved! Unable to add any additional lines

Hello I’ve recently encountered an issue with myEE account and the website, since I cancelled my home broadband and changed my address I can no longer add any additional lines I get this message below. I’ve spoken with EE and they have said it’s prob...

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iammbuk by Skilled Contributor
  • 1440 Views
  • 9 replies
  • 2 Helpful

removing content lock

Hello, can someone please give me a simple step by step guide to removing content lock? I have a debit card and can not find a way to remove it anywhere. on a mobile phone 

Resolved! Bill

Why am I being charged twice for the start of my new handset plan? Is it normal?

Dessy362 by Explorer
  • 426 Views
  • 2 replies
  • 1 Helpful

Unable to login to my account

When I try to login I get a page that says I have successfully logged out. I have tried to re-register but when I try to add a device I get the successfully logged out page.