EE app not working

wolgizee · ‎18-09-2022

My EE app won't open. Doesn't even start up. After pressing the app icon a few times it throws up a message saying 'My EE failed to start several times. Restore it by clearing it's history?'. Clearing cache doesn't help. Uninstalling and reinstalling doesn't help. I now have 3 members of my household pulling their hair out because I can't top up their data. Please help!

Northerner · ‎18-09-2022

Hi @wolgizee

What device do you have as it works fine on my Samsung.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

wolgizee · ‎18-09-2022

Oppo find x2 pro. Can't find any other Oppo users with the same issue. I'm stumped!

Northerner · ‎18-09-2022

Hi @wolgizee

Close the app down and restart your device. Then go into settings - apps/applications and clear the cache/data for your EE app.

See if that works.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

wolgizee · ‎18-09-2022

Thank you so much for the swift response and apologies if my OP didn't explain but I have already tried to no avail.

James_B · ‎20-09-2022

Hi @wolgizee,

Are you able to access your account via My EE online?

James

wolgizee · ‎20-09-2022

Yep no problem at all. I've also realised I can gift data from there so that's a relief!

markgcannon · ‎02-06-2023

I have oppo A53 and the app wil not work for my user. Works for the first account. Never works with mine. Others have iPhones.

Katie_B · ‎03-06-2023

Hello @markgcannon.

Do you have the latest version of the app?

Katie