Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Bought new PAYG SIM today to use in WiFi router ( cancelled broadband to save some money). I have CCTV connected to WiFi router, ,2 mobiles, PC, and WiFi printer. All works fine but I need to monitor usage. EE app shows the pack I bought but says 0B ...
I am bill payer and I need upgrade phone off my app or add another contract and on the app says I am not the bill payer so can't log in help
Hi,I’ve registered for an account but the app just says something went wrong when I attempt to login. On the site it says I need to register a device, but when I put my phone number in that I’m transferring via pac code, it says “Sorry, you can only ...
Hi, I'm not able to log into the my ee app
Hi found a rather annoying issue when you are on the help chat on the app. when you have done with your query and you do the survey on how well the adviser helped you and you complete it, then another chat starts as if you have another query, does a...
Hi, I’m struggling to complete my registration. I just want to buy an apple watch but it is the ‘Link’ section of registration I can’t complete.I am on an EE phone but under a family plan and am not the account holder. I do not have EE broadband.I ha...
after i reinstall my EE app, its wont show my data allowance and its just shows 0!!!!
My phone is due for an upgrade but when I log in to see my options it tells me I am not the account holder. Is anyone else having these issues? Who do I contact to resolve this ? Thanks.
Hi, my EE app still says account ended from my old sim only contract, however, I have a new contract and it doesn’t seem to show my details.
I pay for itemised billing as i often need to check and record the numbers messaged and called on my account and my phone doesn't store that many numbers. But now this feature seems to have disappeared. I used to find it under usage. Having seen the ...
