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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 10006 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23757 Views
  • 15 replies
  • 10 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 507483 Views
  • 0 replies
  • 12 Helpful

can't log on to MyEE app

There's something wrong with loging on to MyEE app. I have tried changing my password, but it still didn't work.the page said "looks like you're not the account holder".

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Skadi by Explorer
  • 324 Views
  • 3 replies
  • 1 Helpful

Data Gifting

Hi When I upgraded my contract it was confirmed to me I would still be able to use data gifting - however this doesn’t appear to be available as an option now?

EmKirk by Visitor
  • 260 Views
  • 1 replies
  • 0 Helpful

App notifications

On the new app ive had 2 notifications which does not disappear ever, even i log out of the app and the 2 notifications are still there can anyone help?

Gee20 by Visitor
  • 378 Views
  • 2 replies
  • 0 Helpful

Account holder

Hi my account is saying i am not the account holder making it impossible for me to shop

CMNeuch by Visitor
  • 306 Views
  • 2 replies
  • 4 Helpful

Chat

How do I do an online chat as I am wanting to upgrade my plan!

New app??

What the hell is up with the app?  I thought I had been re-directed to a scam platform- it looks like it’s been designed by a 15 year old (no offence) with none of the branding, information or visibility of the old app - is it real or am I viewing so...