App not working. Come on EE, sort it out

[Schockwave]

Hello @KES18 ,

Have you tried uninstalling it and reinstalling it? I certainly works for me and many others.

[Leanne_T]

Morning @KES18 

Thanks for coming here. 

Have you been able to log in since you posted?

If not, can you try deleting the app, then going to your app/play store and redownloading the My EE app as @Schockwave has advised.

Does this work for you? 

Leanne 🙂

[Majorminsh]

Didn't for me unfortunately. Tried calling ee but customer service is currently unavailable!!!

[Leanne_T]

Hi @Majorminsh 

What happens when you try and log into the app? 

Can you log into your My EE account online? 

Leanne 🙂

[pennyarrow]

I am having the same problem.   I have tried clearing the cache. I have tried deleting and reinstalling. I log in and then it just hangs on the logo page.   Yes I can login online. 

[Schockwave]

Hello @pennyarrow ,

Welcome to the community,

You will have to ring customer service to get your account reset.

You can also log in to your account via the website.