Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I am so fed up with the EE app which won’t allow me to gift data. The same screen keeps coming up with they can’t access that information and please close the app and try again. I had to actually go into a store to get them to do it for me. I have tr...
I need help with Changing my new email address with my number to link up with my new email address [Mod edit: Please do not post personal information on the public board. Thanks!]
hi there, so I recently got a new phone and I can’t access my ee app to show me my usage for my new number, I’ve tried to register a new account with my new number but it tells me I already have an account with that number which I’m assuming is my ol...
I'm trying to upgrade online but it says no plans available. I've called countless times over the last few days with no avail. I have a discount code that can only be used online and after calling I was told there's nothing that can be done. I've tri...
I've previously had an EE pay as you go phone, now no longer used. I've switched my BT mobile to EE today, keeping my number (received Sim, installed and operational). However I can't change the number associated with account to my mobile number. On ...
I have 3 phones on my account but 1 has a sim from a different provider. I am trying to log into My EE but it won't let me in until I register the number of the number we don't use, is there a way around this as my daughter doesn't know the original ...
Dear sir or madam . I have sent you the wrong email address to set up my ee account. How do I replace it with a new email please .
Hi, I don't suppose anyone has ever had this issue before where you log into all to try and see balance and data allowance but it shows you this message on the app then also doesn't let you see anything on the website either? Very worried and stresse...
Hi i am unable to log into the app Why? Helpppp
