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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8981 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22867 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 485232 Views
  • 0 replies
  • 12 Helpful

App is broken, live chat doesn't work

Ee has been shockingly bad this year and the whole network of customers are suffering while paying hard earned money. The app is an absolute joke the live chat is laughable, they pick and choose when they want to be available to help customers 90% of...

MorggDonn by Investigator
  • 357 Views
  • 3 replies
  • 3 Helpful

terrible non existant customer service with EE

I am going with back to BT and their brilliant service.  I have only just joined EE and want to buy some N-real glasses as I am deaf.  EE make it impossible to talk to them by mail (needed by me obviously) and their website just doesnt work. I will s...

Russ35 by Visitor
  • 393 Views
  • 2 replies
  • 2 Helpful