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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 11506 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 25000 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 529253 Views
  • 0 replies
  • 12 Helpful

Account holder

I am trying to upgrade,but it says get permission from the account holder when I am the account holder. Please help

Forgot Password reset email doesn't arrive

I'm trying to log into my EE account and am unable to reset my password. I send the "Forgot Password" email but nothing arrives.I have checked my spam/junk folder and there is nothing there. I have added @email-ee.co.uk and @eebroadband.email to the ...

eamon1 by Contributor
  • 2204 Views
  • 6 replies
  • 1 Helpful

my ee

I already had a PAYG sim card with EE (for a child) and that's what shown on the My EE app, however I've just transferred my main mobile number to EE today.I can't see the new transferred number on the app or website account details when i log in. Do...

nosboh25 by Visitor
  • 285 Views
  • 2 replies
  • 0 Helpful

Issues.

we switched from BT TO EE, just the other day, and  had nothing but issues, first the contract bill was wrong, they got told 8 pound a month from BT and our contract stated this,  they trying to charge us 8.33 so we had a big ordeal over live chat to...

Geo92 by Explorer
  • 338 Views
  • 3 replies
  • 0 Helpful