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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8986 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22872 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 485369 Views
  • 0 replies
  • 12 Helpful

Cant upgrade

I could get a standard upgrade from the 17th of September but haven't been able to get one the app is useless keeps saying server issue and the website keeps telling me there are no suitable plans I've been with ee for 4 years and never had a problem...

Haz88 by Visitor
  • 406 Views
  • 4 replies
  • 1 Helpful

Weare8

Saw in rewards in the update EE app that you can sign up to Weare8 and earn money off your phone bill,  conpleted sign up - checked, checked and checked some more but will not link through to my EE app!! no matter what I do it still says sign up inco...

Ria1984 by Investigator
  • 1398 Views
  • 8 replies
  • 2 Helpful

Upgrade not working

The upgrade button has not worked properly for months now. Have tried almost everything. So many people have mentioned it and nothing has been done.

Is ee wed site a joke?

The ee Web site is an absolute joke.  I pay for itemised billing (texts and calls)  for days I have been trying to access this information online with no luck other than an error message saying please try later.  I also contacted the support team via...

Rachw78 by Investigator
  • 487 Views
  • 9 replies
  • 0 Helpful

Resolved! Control of my account

why does it not let me control my account and says This number already has a main use only they can change these settings 

Hodgin by Visitor
  • 295 Views
  • 1 replies
  • 0 Helpful