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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8986 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22872 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 485369 Views
  • 0 replies
  • 12 Helpful

Roaming blocked in Parental controls

I have two phones with EEOne works normally abroad - the other has Roaming blocked in Parental controls in EE app and on line My EEif I uncheck - "there is a problem - text info to 150"EE shop staff can't correct, C\S couldn't correctlevel 2 tech cou...

How to turn off Your Notifications loading everytime

Hi Guys Is there a way of turning off Your Notifications everytime i go to My EE website?Its very annoying everytime you log-in, My Address is fine and i won't be using Roaming.Sorry if in wrong thread i couldn't see one for windows which i am using....

sdduk by Investigator
  • 547 Views
  • 1 replies
  • 0 Helpful

Poor app experience

I find the app poor constructed. Its just interface for a poor back end. Many places all the app does is open a browser to access information instead of native beeing native. The interface is slow and just experience is not great or clear. 

Feejus by Contributor
  • 398 Views
  • 6 replies
  • 5 Helpful

Mobile app internationally

Firstly you make this process stupid difficult.  I’m already logged into your app yet have to re submit my credentials to leave this message(!)Primarily your app doesn’t work internationally, it keeps saying to ‘try later’ so I can’t check data usage...