Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
update
Hi all,Any idea why I can’t access my account on the website or the app?On the app and website I get the attached error messages and yet my number is still fully functional. The ‘try in a few minutes’ doesn’t mean anything as it’s been like this for ...
When trying to access the webpage for the Meta Quest 2, I am given an error saying "SORRY! THERE WAS A PROBLEM WHILE TRYING TO DISPLAY THE PAGE."I have a mobile phone contract, so there is no reason why I should not be able to access this page.
I received a text from my daughter stating she’d sent me a screenshot from EE. Accompanied by another text with a passcode to enter to gain access. When I asked her what she’d sent, she said she hadn’t sent me a text. All seems very strange. has anyo...
I see posts from 2018-2020 about not being able to change an address online.I am trying to do that now in 2022 and I get this: Your addressYou don't have permission to change this setting.Please contact the account holder if you need to change your a...
Please pass this onto your development team, I logged in with an incorrect account, and I now cannot log out without clearing my cache or using an incognito browser to log in again. Please fix it
I am trying to manage my account through the my EE app but its saying I am unable to do so as I am not the account holder but I am!
When I log in to ee, I'm asked to add a product (phone) to my account. Everytime I put in my phone number to do so it's says that the number belongs to another account and user. Which is me! Iv had the same number over 10 years now. I don't know if i...
