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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 11499 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 24995 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 528920 Views
  • 0 replies
  • 12 Helpful

Resolved! Account

How can I upgrade or get dim as it saying I’m not the account holder which I am 

NHS Perk portal

Hi,I'm unable to log into the perk portal or reset my password. It says a reset email has been sent but there is nothing in inbox or junk, of either of my email addresses.My bill is incorrect so I'm unsure if my discounts applied correctly when I upg...

lou134 by Visitor
  • 399 Views
  • 1 replies
  • 0 Helpful

Website down

What time is the website (specifically EE shop) expected to be back up and running? 

jmb96 by Visitor
  • 339 Views
  • 2 replies
  • 0 Helpful

Not registered on network

Hi my phone is saying not registered on network but other colleague's I am with are on ee and there's works, I've tried all things like restarting phone, turning data on and off. Manually selecting network etc but having no success, any advice ?

Spen1990 by Visitor
  • 318 Views
  • 1 replies
  • 0 Helpful