How long until everything is fixed. Its been weeks.

BoloBolo63 · ‎01-07-2023

Chris_B · ‎01-07-2023

@BoloBolo63 Can you access your online account? If you can then on your device try clearing the device cache and uninstall and reinstall the app. If you can not access your online account you need to call customer services and request an account reset.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎01-07-2023

@BoloBolo63 Can you access your online account? If you can then on your device try clearing the device cache and uninstall and reinstall the app. If you can not access your online account you need to call customer services and request an account reset.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Gillie1969 · ‎01-07-2023

Would be better if EE contacted all customers and let them know whats going on rather than leaving it!!

Christopher_G · ‎02-07-2023

Hi @Gillie1969

Welcome to the community.

Are you having a problem with something?

Chris

Gillie1969 · ‎02-07-2023

Not now Christopher G, but like I wrote, why wait for People to have issues and then let them try and find solutions!? Inform the customer at all times!