Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9358 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23196 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 493101 Views
  • 0 replies
  • 12 Helpful

Persistent app message notifications

My iPhone EE app is showing two message/change notifications. No matter how many times I open the app and search through every possible page and linked page, I can find nothing and, on exiting the app, the notifications persist. Any ideas? 

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Absolutely awfull Network!!!

Moved to EE few months back from 02, worst mistake I ever made, apps always down! They don't take the subscription money when they should, cuts you off when they don't take the money out the bank, them when you speak to them, they tell you I have to ...

Paul0603 by Visitor
  • 265 Views
  • 1 replies
  • 1 Helpful

App

Omg this app is the worse, website just keeps asking for me to log in over and over. Need to pay my bill. Their best not try to add late fee been trying for 48 hours. Get it sorted now!!!

Changing adress

My new Adress is xxxx xx x/x xx xxxxxxxx xxxxxx xxxxxxx xxx xxx [Mod edit: Please do not post personal information on the public board. Thanks!]

Ussi by Visitor
  • 334 Views
  • 1 replies
  • 1 Helpful

Resolved! Unable to add any additional lines

Hello I’ve recently encountered an issue with myEE account and the website, since I cancelled my home broadband and changed my address I can no longer add any additional lines I get this message below. I’ve spoken with EE and they have said it’s prob...

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iammbuk by Skilled Contributor
  • 1299 Views
  • 9 replies
  • 2 Helpful

removing content lock

Hello, can someone please give me a simple step by step guide to removing content lock? I have a debit card and can not find a way to remove it anywhere. on a mobile phone 

Resolved! Bill

Why am I being charged twice for the start of my new handset plan? Is it normal?

Dessy362 by Explorer
  • 400 Views
  • 2 replies
  • 1 Helpful