accessing the ee app

[woodyowl]

I have been with ee for two weeks and so far had no luck in accessing the app to view the account etc.  It keeps closing down.  It shows a profile but nothing else.  I have been to two ee branches and they have no idea what is wrong.  One branch suggested waiting one month and trying again.  Not good enough so need proper help please.           

[Katie_B]

Hello @woodyowl. 

Do you have the latest version of the app?

I would also recommend deleting the app and redownloading. 

Are you able to log in to your My EE account online OK?

Katie

[woodyowl]

Katie, thanks for the response. 

I have reinstalled the app several times. 

I have registered my email and set up the password and confirmed the bank account details. All going well until I go to the next stage. An error message comes up to say the request can’t be completed at the moment and to try later. This has been the same since I joined ee two weeks ago. Very frustrating. I have spoken to two branches and they have not got a clue. I have spoken to the tech team on 150 and they too haven’t sorted it. All I get is that they have had a problem with the app. Not impressed with ee at the moment. Bryan. 

[Chris_B]

@woodyowl  Have you tried clearing the device cache? 

[woodyowl]

It’s the same result on my laptop. 

[Katie_B]

Thanks for getting back to us @woodyowl. 

Was any other update provided when you spoke with customer care?

Katie

[woodyowl]

No. Other than it has been reported and that someone will contact me. Nothing since. 

[Katie_B]

When was the last time you spoke with the team @woodyowl?

Speak soon, 

Katie

[woodyowl]

about ten days ago. 

[woodyowl]

I went to the Sheffield branch on Wednesday and they said to ring and ask for tech 2. No idea.what to do.