accessing the ee app
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07-07-2023 07:19 PM
I have been with ee for two weeks and so far had no luck in accessing the app to view the account etc. It keeps closing down. It shows a profile but nothing else. I have been to two ee branches and they have no idea what is wrong. One branch suggested waiting one month and trying again. Not good enough so need proper help please.
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08-07-2023 07:34 AM
Hello @woodyowl.
Do you have the latest version of the app?
I would also recommend deleting the app and redownloading.
Are you able to log in to your My EE account online OK?
Katie
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09-07-2023 07:57 AM
Katie, thanks for the response.
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09-07-2023 08:29 AM
@woodyowl Have you tried clearing the device cache?
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09-07-2023 08:51 AM
It’s the same result on my laptop.
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09-07-2023 12:47 PM
Thanks for getting back to us @woodyowl.
Was any other update provided when you spoke with customer care?
Katie
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09-07-2023 01:38 PM
No. Other than it has been reported and that someone will contact me. Nothing since.
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09-07-2023 01:58 PM
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09-07-2023 02:07 PM
about ten days ago.
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09-07-2023 02:09 PM
I went to the Sheffield branch on Wednesday and they said to ring and ask for tech 2. No idea.what to do.

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