accessing the ee app

[woodyowl]

I have been with ee for two weeks and so far had no luck in accessing the app to view the account etc.  It keeps closing down.  It shows a profile but nothing else.  I have been to two ee branches and they have no idea what is wrong.  One branch suggested waiting one month and trying again.  Not good enough so need proper help please.           

[Katie_B]

Hi @woodyowl. 

That would be our Level 2 team. 

I would recommend following that advise and giving us a call for an update. 

Katie

[Chris_B]

@woodyowl  if you can’t access your account online or via the app  you just need to call customer services and request that they reset your account. 

[woodyowl]

Thanks. I will try that.