accessing the ee app
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07-07-2023 07:19 PM
I have been with ee for two weeks and so far had no luck in accessing the app to view the account etc. It keeps closing down. It shows a profile but nothing else. I have been to two ee branches and they have no idea what is wrong. One branch suggested waiting one month and trying again. Not good enough so need proper help please.
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09-07-2023 02:10 PM
Hi @woodyowl.
That would be our Level 2 team.
I would recommend following that advise and giving us a call for an update.
Katie
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09-07-2023 02:37 PM
@woodyowl if you can’t access your account online or via the app you just need to call customer services and request that they reset your account.
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09-07-2023 03:21 PM
Thanks. I will try that.

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