The EE Community

Not Receiving Verfication Codes

Hi, my number has today ported from O2 over to EE but I am not receiving verification codes via SMS but am receiving other messages. My EE sim is also able to take calls but it cannot receive calls from those on Vodafone.. please advise

SMS text message

Hello i’ve been PAYG for a while now , i have been having issues trying to send SMS text messages. Everytime i try it just said “not delivered” , however while using wifi / data i can still send regular iphone messages. Does anyone know a cause or so...

ee4g mobile router

Hello. I have a 4g mobile ee router that shows the supply as normal... ie the aqua light stays on ...but there is no connection to my laptop. It does this 'shutting down' at least every 24 hours. I have to restart it every time. I have complained abo...

Quick filters - Usage dashboard

I can't seem to generate any information when using the the "Most frequently text numbers" hyperlink. The other two quick filters work, "Most frequently called numbers" and "Everything over 50p" these generate results. I know texts have been sent thr...

Most.frequently.texted.number--quickfilter.PNG

Moving from BT to EE

HiLast night I renewed my broadband contract with BT and agreed to switch to EE in the process. I've not had any email confirmation and it's supposed to 'go live' tomorrow.This afternoon I used BT's online chat to ask and they said I won't get any em...

Pack says waiting?

Just ordered a sim only 8gb £10. Money taken from account, sim turned up and put in (did switch off and on etc). Says I have no live pack or credit. It does show the pack 8gb £10 but says waiting........how do I get the pack I bought when ordering th...

Pay as You Go

I just left contract and my account was supposed to become PAYG. It appears my account has been closed. I have no access to call as the phone line is dead. I had loaded £20 onto the phone however there is nothing. I am overseas and cannot just go to ...

Resolved! refund

Hi went for a contact phone on the 19th Of April...with an upfront cost of 30 pounds ..After the credit check it was declined..but EE still have my 30 pounds. I would like my refund put back into my account ASAP . I have phoned so many times... now t...

EE Smart Hub Plus (SH30A) and EE WiFi Plus extender(SW30A)

I have just moved to EE broadband(FTTC) and have received my EE Smart Hub Plus (model SH30A).I would like to try using an EE WiFi Plus extender - (model SW30A), but I cannot find if the SH30A Hub is compatible with the SW30A extender.I have seen refe...

I was told I was going to get a phone call and I still I haven’t got one

I was told I was going to get a phone call and I still I haven’t got one it’s been over two , I can’t phone them because EE roaming even though they said they were going to change my bolt on

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