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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 11706 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 25294 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 534593 Views
  • 0 replies
  • 12 Helpful

Resolved! App logging out on my iPhone 14

Since upgrading to an iPhone 14 every time I open the EE app I find it has logged out without me doing that and I have to go to the log in process - password, etc etc. Very frustrating. What am I doing wrong?

Andy156 by Contributor
  • 1277 Views
  • 3 replies
  • 0 Helpful

Request a change of residence?

Hi , I have a request I want to change my address, is this possible? I now live in Stay city apartments . 611 .  ****** [mod edit: removed personal details from the forum]

Insurance claims

Why can’t they be made from the app!… why is so hard to find out any information on or about insurance, take my money for yrs an yrs not to claim an when I possibly need to I can’t because your closed or I’ve no phone so borrow a mates log in an no c...

Binnie187 by Investigator
  • 601 Views
  • 2 replies
  • 1 Helpful