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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 12231 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 25772 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 542968 Views
  • 0 replies
  • 12 Helpful

Update

How much longer is the update going to take my son needs data gifted??

App

When will this app be up and running as need to check my data, down for days, want a joke of a service I cannot wait to go sim only and it won’t be with EE 臘‍

SL278 by Visitor
  • 299 Views
  • 2 replies
  • 0 Helpful

App

Why are you taking so long to get the my EE app  back up, it says a quick update but taking days??  Currently abroad with my family and need to sort additional data/gift data.

Simon184 by Visitor
  • 384 Views
  • 3 replies
  • 0 Helpful

Rename Android Handsets

How do i rename handset devices? I have 4 numbers on my account and want to change it to my children's names rather than their mobile numbers.

Vee73 by Visitor
  • 318 Views
  • 1 replies
  • 0 Helpful

Transfer data

How long is this going to be. can’t find data transfer and my son needs it urgently!!

jsporle by Visitor
  • 390 Views
  • 1 replies
  • 0 Helpful