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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 1099 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 16282 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 196014 Views
  • 0 replies
  • 10 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

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Leanne_T by EE Community Support Team
  • 13209 Views
  • 11 replies
  • 2 Helpful

Unable to download bills

I'm unable to download mobile bills from certain months in 2021, either using the website or the app. I need them for my tax return/accounts.I've been trying to do this for a week or more now with no luck.I've tried re-starting the app, re-starting t...

RobP17 by Investigator
  • 916 Views
  • 9 replies
  • 3 Helpful

Extra Charges

My app won’t show extra charges - have refreshed but says unavailable. Anyone else having this issue or know how to solve? Thanks

SarahG61 by Visitor
  • 474 Views
  • 1 replies
  • 0 Helpful

Joint account

Hi everyone, I'm Dee, my phone is on my husbands account but I'd like to have access to be able to check my usage myself from time to time. I have the My EE  app but it won't let me log in independently. How do I go about arranging this? Appreciate a...