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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 12692 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26098 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 548208 Views
  • 0 replies
  • 12 Helpful

Resolved! EE app not working

I am trying to open the EE app since I bought my SIM card but it says 'we're having difficulty right now.' I uninstalled and reinstalled over 10 times over different days but it just doesn't seem to work.   

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Afnan92 by Investigator
  • 1380 Views
  • 9 replies
  • 3 Helpful

Resolved! whats wrong with app

it has been third day since the EE app is not working could any tell us what is wrong and how long will take to be fixed i never experienced such problem with EE before

hurram by Visitor
  • 356 Views
  • 1 replies
  • 0 Helpful

EE service

It feels like EE has now become too focused on its profits rather than its customers, 

Howalyn by Visitor
  • 270 Views
  • 1 replies
  • 0 Helpful

Resolved! App

Will the App ever return?!?! It seems to spend more time out of action than in operation 

EE website still down

I have tried all day to gey on the site and its still saying your app is being improved how come it takes hour to update when everywhere does same thing within couple of hours and you take all day When is it going to come back on line this needs to b...