EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 1076 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

Alex_M_0-1687766298066.png Alex_M_1-1687766331596.png img-07 copy.png Alex_M_3-1687766544821.png
Alex_M by Star Contributor
  • 16262 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 195038 Views
  • 0 replies
  • 10 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

EE airtime rewards 1.jpg Rewards-hub (003).png
Leanne_T by EE Community Support Team
  • 13191 Views
  • 11 replies
  • 2 Helpful

Upgrade

Need help, every device I click into to try process an upgrade it says sorry no available plans for you try something else. I am fully eligible to do the upgrade as I called upgrades. I think its because it thinks I want to do a trade in, which I don...

Error123 by Visitor
  • 231 Views
  • 1 replies
  • 0 Helpful

Is there a live chat?

I have anxiety and cannot call. There used to be a live chat option but I can't find it now. I need to know ASAP as I'm due to upgrade my phone but won't be able to do this if I can't use a live chat.

Resolved! Unable to Gift Data

I am currently unable to gift data between my devices, I keep getting a : We we have it fixed soon message, but i have been trying to do this for days now and I am still seeing the same results. could I please get an update on this... when is it gett...

Accessibility Team for Disabled Adults

Hello EE Community. I am hoping there is more help for Vunerable Disabled Adults to contact EE rather then the Deaf and Partially Hearing page. I need an online service and correct guidance to ensure I do not make a mistake. I am unable to vocally en...

Caslih by Investigator
  • 539 Views
  • 1 replies
  • 2 Helpful

My number disappears on upgrade screen

I'm eligible for upgrade on one phone number, I have multiple lines, it shows I can upgrade early with the fee waived, I click through to the upgrade screen and all my phone numbers are there on the drop down except for the one that's eligible for up...

HevA83 by Investigator
  • 268 Views
  • 3 replies
  • 0 Helpful