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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8986 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22872 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 485340 Views
  • 0 replies
  • 12 Helpful

Resolved! Can't link pay go SIM to my account.

I've been trying all week but every time it says "We're having trouble linking your products" and tells me to try again later.The SIM is active and the number has now transferred from my previous carrier (Three).  I've tried to link the SIM both befo...

robandem by Visitor
  • 331 Views
  • 1 replies
  • 0 Helpful

So how buggy is the new App and MyEE via ee.co.uk

So, it seems like the new app and the web version of myEE is about as buggy as a website/app can be For me:Roaming toggle tell me im blocked but confirmed by text to 150 and customer services that I have full roamingThe call abroad toggle is the same...

MozzaSec by Prodigious Contributor
  • 611 Views
  • 5 replies
  • 2 Helpful

Resolved! Ee app

hi I have tired many times to get onto my EE app I’m logged in but it’s asking me to unlock my phone when it’s already unlocked I want to see how much data and how much my bills are but I am unable to do this any help please 

Liv261 by Investigator
  • 593 Views
  • 16 replies
  • 0 Helpful

EE app update

I was told by customer service that a new app is about to launch for my EE and apparently it will have a lot of new things on it is this correct?

danny19970 by Skilled Contributor
  • 326 Views
  • 2 replies
  • 1 Helpful

Upgrade

I want to upgrade without flex pay how do I do this!? I am an employee and it doesn’t let me add my f&f discount