Hi,
Not sure if this is the right place to ask but I'm getting nowhere with phoning and speaking to CS.
They don't seem to know how to solve the problem and keep passing me between the phone team and the broadband team.
I have been with EE for over 20 years, I have six phone lines and EE broadband too, full fibre max.
My understanding is that as I have both phone and broadband I should be able to add new unlimited data sims for just £10 a month, get unlimited data on all my existing mobile plans that cost over £10 and also save £20 a month on new mobile SIM plans.
At least that's what it tells me on the app/website.
The problem is don't recieve any of those benefits and if I do try to add a new SIM I get told I need to add broadband.
When I have spoke to CS they have confirmed that my phone and broadband are linked so can't understand why this is happening and after hours of phone calls the issue still remains.
Each department (phone and broadband) keeps washing their hands of it and say it's an issue with the other. Which obviously isn't a great help tome .
I would greatly appreciate any help on this matter.
Kind regards
Wesley
