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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 10897 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 24436 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 519285 Views
  • 0 replies
  • 12 Helpful

Add myself as user when partner is bill payer???

Just got a new sim only from EE but got it through my partner’s account because she is long time customer and got 30% discount.Everything I’m reading online says I should be able to be added to the sim as a user so I can view data usage etc whilst sh...

Document storage

Hi just upgraded my phone, a dumb question where do I find the upgrade/order documents in the app/website.

Angela96 by Investigator
  • 344 Views
  • 1 replies
  • 0 Helpful

Unable to access my profile

"There seems to be a problem... Sorry, we’re having a little difficulty right now. Try refreshing the page. You can still visit the other areas of EE."  I've been seeing this message the past few months, i can't do anything except see how much my bil...

kyanya by Explorer
  • 794 Views
  • 8 replies
  • 7 Helpful

No access to my new phone or to EE

I just upgraded around 2 weeks ago to the Samsung 24s ultra. But unfortunately it changed to emergency calls only last Wednesday. I've spent several hours off my landline to EE since last week. I was sent out a new sim but same issue. I then spoke to...

Rachmay by Investigator
  • 569 Views
  • 7 replies
  • 0 Helpful

Remove account from disabled account

My old  email account has my mobile phone connected to the ee so when I try to add this product it says your mobile number is already added to an account. I would like to add my phone to my new ee account and remove it from the old account but I don'...

Chesare by Visitor
  • 335 Views
  • 1 replies
  • 2 Helpful