Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hello there,I wonder is it possible to talk to any of the dev team? My online EE ID seems to be screwed. It's got two broadband accounts linked to it. Everytime I call 150 to remove the wrong one, they say they've done it, and wait 24 hours it'll b...
I've left ee and my numbers have been ported. I now don't have access to my previous bills etc. I'm just wondering how my final bill will be delivered? I left around 2 weeks ago.thanks
The text with the passcode on does not arrive. Tried several times - now its locked me out! Any tips?
The EE website and app are appallingly bad for usability, layout, speed etc etc, they both constantly throw up errors, amongst many the Bad Gateway error is most prevalent on the website if you use the browser back button instead of the link to go ba...
Seems to have faults daily. Today I have something stuck in my basket, I delete it and it takes me away from the page, I click on shop, sim only and it takes me back to my basket with the item still there. Have cleared browser history etc but has mad...
I went to see about adding an accessory to my account on the website and app and I am just stuck in a loop. All it does is give you the option to checkout adding to your monthly payment and then it either tells you to login and then takes you back to...
I have 5 numbers on my account- mine, my husband’s and those of my 3 children. Do I pay one monthly roaming fee for all, or do I pay a fee for each number? Thank you!
I have BT Broadband in my main accountI also have an EE PAYG mobile phone in another account.Is there a way of linking the accounts together?
Why does it show the website that my EE TV service is linked on my EE mobile account and when I go to the my EE app it it don't show my TV services as it says get TV and sports?
Only just signed up to EE from Giff gaff, and have to say for a big company your app is atrocious. Just hoping your service is better. I can’t find anything to do with my account or usage on the app it just wants to sell me something.
