basket delete

[amirreza1989]

hello

i want to delete and empty my basket but i cant

thank you

[JCAL88]

Nothing appears in my basket on the app, but I have trouble when trying to purchase through the app as well. When I select the deal I want (£41pm), and put in my income range as the top  tier, it tells me that 'The Items in your basket are over your pay monthly amount on this income range, try changing your upfront cost, credit agreement length or plan to the total monthly cost is lower'. £41 is not exactly uaffordable, so I'm not sure what is going on here. 

When I called EE, the best offer made was 46pcm for the same deal so would prefer to go through the app if possible, however it's proving very difficult to actually purchase something from you!!

[Ali_A]

@JCAL88 Are you able to try using the EE website, rather than the App to select your deal and place your order? 

Ali

[JCAL88]

If I try that on my phone browser, it initially quotes me yet another price (£44pm), but then when I go to purchase, it says the website is experiencing technical difficulties, and says to give you a call. 

The website isn't really fit for purpose...

[Ali_A]

@JCAL88 Are you placing an order for a brand new line, an upgrade, or for an additional line on an existing account? 

Ali

 

[JCAL88]

An upgrade

[Ali_A]

@JCAL88 You may need to check if the order being placed on the app was for an upgrade or a new line. Additional lines incur a multi-line discount, which may explain the difference. 
If the issue persists it would be best to contact Customer Care upgrades team again and let them know of the deal you found online. 

Ali 

[spinner4321]

This is still an issue - I have added something to my basket to upgrade my phone, and cannot delete it as when I go into 'Edit' there is no bin icon. This occurs whether on the app, or on the web using either Chrome or Safari browsers.

The process is full of bugs. Once I click edit, it defaults the 'Upfront amount' to the full value of the handset, and then says there are no plans available for that handset. 

[nextlink]

It appears quite a few customers are having this issue.

Today i joined them, as I also cannot empty my basket. Clicking the edit takes me back to an income request, which if clicked will generate an unnecessary hard credit search.

As this has been an issue for some time I am not expecting it to be resolved and the Samsung phone and sim plan can sit there unwanted.

As a side note the basket in the app remains empty, at this point. Clearly the items may shop up at a future date.

Regards

[Peter_W]

Good morning @nextlink.

Welcome to the EE Community, and thanks for taking the time to highlight this too. 

Just to check over a few details, are you an existing customer trying to order an upgrade / additional line, or are you a brand new customer? 

Also if you try logging in via a different browser does this disappear like it does in the app?

Peter