Wrong DOB on EE app

Ma133a · ‎27-08-2024

My date of birth is incorrect on my account on the EE app, somehow it ended up being my fathers date of birth. Do I have to go into an EE shop to get it changed?

However I don't have any valid ID like a drivers license or passport at present.

My date of birth is incorrect on my account on the EE app, somehow it ended up being my fathers date of birth. Do I have to go into an EE shop to get it changed?However I don't have any valid ID like a drivers license or passport at present.

XRaySpeX · ‎27-08-2024

Do you receive the texts & email saying the bill is ready?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ma133a · ‎27-08-2024

Yes

XRaySpeX · ‎27-08-2024

All you can do is send a copy of your Birth Certificate & explain a mistake has been made with your DoB to:

Customer Administration
6 Camberwell Way
Doxford Technology Park
Doxford
Sunderland
SR3 3XN

Or take your documents to your nearest EE shop to make the changes there.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Mustafa777 · ‎09-01-2025

Thank you very much

Ma133a · ‎15-02-2025

The DOB on the app finally has been changed to my actual one.

Michael_D · ‎15-02-2025

Thanks for the update @Ma133a. I'm glad to hear it has been resolved for you now.

Take care and enjoy the rest of the weekend.

Michael

Michi7 · ‎06-03-2025

Hi, did you end up sending a letter to customer services and did they send you any confirmation about any changes? Currently going through the same problem

Mustafa777 · ‎06-03-2025

Yes all done update in full

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