Wrong DOB on EE app

[Ma133a]

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My date of birth is incorrect on my account on the EE app, somehow it ended up being my fathers date of birth. Do I have to go into an EE shop to get it changed?

However I don't have any valid ID like a drivers license or passport at present.

[Schockwave]

Hello @Ma133a ,

Welcome to the community,

You would have to ring customer service to get this changed, I would suggest ringing them and then pressing 2 and the relevant number to get this changed , as you have no photo ID, so cannot go to a store without it.

[Ma133a]

I tried that and was told it was changed, however when I open the EE app it still comes up with the wrong date of birth.

[Ma133a]

So I was told to send a covering letter with a copy of my birth certificate to EE customer services postal address 

[XRaySpeX]

You sure it's not really your Dad's a/c? If you've just turned 18 it's likely to be. Who pays the bills?

[Ma133a]

It is my Dad's however I pay the bill, I am over 18 anyway, I don't even know how they got his birthday rather than mine.

[XRaySpeX]

He is the Account Holder. It is correct that the EE a/c holds his personal details, incl DoB, not yours. His credit check was done against his details, not yours.

He can have anybody he chooses to pay the bills on his behalf, but their personal details, other than the bank or card a/c are irrelevant.

[Ma133a]

He isn't the account holder with EE mobile I am, he had an old broadband account with BT that's the only possible link

[XRaySpeX]

Dunno what to say! You earlier agreed it was your Dad's a/c.

[Ma133a]

Sorry misunderstanding, meant it was my Dad's DOB not his account.