I have anxiety and don't like phone calls and struggle understanding i have always relied on chats rather than AI crap they try and shove everyone on.
I have been an EE customer since 2016, im due an upgrade which i want sim only, with nhs discount and less data.
I currently pay £37 a month unlimited data, with netflix, im told as running end of my contract from november it will go to £42 a month?? No explanation for rise here.
So i look at upgrades to get it cheaper, they only offer 24 months everywhere (i want a 12 month or single month but nevermind can cope with that)
They falsely make every package look cheaper by saying it's £21 a month but was £42 yet its only for 6 months so after 6 months its £42 not 'was £42'. It's gone a complete con with expenses.
In order for me to stay with EE i have on 7 occasions tried to start a chat with them. I am met with a bot which eventually says is a '3 hour wait to chat to someone' i stupidly wait this time and then 5 hours late still don't hear from anyone, so when i give up the next day i go on open chat someone finally replied and therefore shuts the chat as no reply.
Communication options have gone awful, prices are a rip off and you can't use the NHS perks woth the '6 months of £21'.
I cant speak to anyone i need to upgrade as im not paying more, im seriously considering getting my Pac code and going elsewhere.
