Web site and app is so poor, never works, (This service isn’t working right now)

[Mindiawl]

I change to EE over two months ago from BT the network is brilliant the broadband is brilliant but the app and the website is diabolical

It's pathetic

Please don't tell me to call the service centre because a lot of people online are saying the same thing why don't you just fix it instead of telling people to call the helpline.

This is what you get on most areas of it a quarter of this website works and the app but you get this on the rest of it.

This service isn’t working right now

Come on guys you claim to be the best do something about it and prove that you are the best cause at the moment you're definitely not the best

[Lexdisic]

waste of time - over the last week I have raised the issue with 4 guides and none of them even knew there were problems and just said "it should work"  ......   DOH

[Mindiawl]

 Ha same old app so poor.

[Chris_B]

@Mindiawl    That’s an issue with your order that’s not an app problem.     That’s why it says 

“We're unable to complete your order online”   

[shirwan]

Sorry this is a wider issue, having tried to login on my Mac, Work laptop, My EE app and Safari browser, Edge Browser, Chrome browser I get the exact same error message as the OP on every device.

Cleared cache and cookies etc and no joy, called EE support and they had no idea either.

[Lesley_W]

Hi @shirwan

Welcome to our community.

Are you new to EE or have you previously been able to manage your account online and it has suddenly stopped working?

Lesley
 

[lordydark]

I've just started getting the exact same issue. I can't log in via the app nor on a Mac or Windows machine. I've tried clearing cookies, reinstalling the app etc. 

I've been with EE since they started and it's been working "okay" for years (I say okay as it's never been the most reliable service but at least I could log in) but all of a sudden yesterday it stopped working. I called this morning to ask if there has been some kind of outage or issue and was told it's fine and must be my account. The advisor has raised a ticket and said it'll be sorted within a week but after reading this I'm not so sure.

I have a business account with 6 devices so it's pretty important I can log on to manage them and view extra charges etc. 

Interestingly the issue started immediately after I placed an order for some new AirPods and selected the "add to bill" option. I was told a while ago by the sales team this was open to business customers but maybe it's for personal contracts only and the order has messed something up on my account.

We'll see in a week I guess 🙂