The EE Community

Blue Light Card

I have completed by Blue Light Card discount via EE perks. However, I can only see to get it to apply to the most expensive plans, not the ones I actually want.Also, does this now only apply to data plans instead of both phone and data plan? It’s har...

EE is nasty,greedy and full of undergraduate rude people.

 I recently considered upgrading both of my SIM-only contracts, but the experience I had with EE’s chat-based customer service was extremely disappointing. The level of rudeness and lack of care displayed by the representatives was shocking. It’s cle...

Coverage in Queslett and Pheasey

Update: 01 July 2025 Over the past month, our engineers have submitted surveys and drawings to the site provider for planning permission to be approved. The drawings have been approved; however, additional surveys are needed to make sure the area w...

Arlo secure subscription code

I purchased the Arlo doorbell with two security cameras in April this year, it comes with a 24 month subscription. Does anyone know how I find the secure subscription code? I tried EE chat and they were useless! It wasn’t on any of the paperwork sent...

This is exactly what’s happening to me right now. It’s silent when I try to call and I can only select “Optus” in the network list . Can you remember how you located Telstra in the network selection?

EE RAN Misconfiguration

Hey everyone,I'm raising an issue affecting Exynos Samsung phones on EE's network when connected to Nokia RAN. The issue seems to be that certain bands are basically invisible to Exynos Samsung phones. I also have NSG logs to back this up.As default,...

Incredibly Poor Customer Service and Unreasonable Price Hikes. Leaving ASAP

Hi,I just felt I needed to say something after my recent very poor experience with EE.  These are the issues I recently faced:I am a back end web developer, a real techie,  but I found it very hard to figure out how to actually speak to someone at EE...

Same here EE had glitch with roaming in June but they don’t seem too proactive in advising customers.. when I realised I called and was advised to continue and would likely sort out before back.. it didn’t then advised it would be sorted before bill ...

Smart 5G Hub3 HH70C WiFi7 Tri-Band Router White

Iv'e had this since september 2024, but since February 2025, i have had increasingly had problems connecting to it, with all our devises, since beginning of March, I have had to reboot it 5 or 6 times a day, its got so bad that I have now got our old...