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EE app functionality

Neil8568
Investigator
Investigator

‎03-10-2025 04:38 PM

When i access the "manage" option on the app and then I click on the broadband option no information or options appear just empty boxes as per attached photo.

1000002160.jpg

 

 

0 Helpful
4 REPLIES 4
Rach_H
EE Community Support Team

‎03-10-2025 06:57 PM

Hi @Neil8568,

Welcome to the Community!

I'm sorry to hear you're having trouble using the app, as this certainly isn't what we want to see. I'd recommend deleting and reinstalling the app, to see if this helps.

If this doesn't resolve the problem you're having then I'd recommend reaching out to our team, and they'll be happy to take a look into the trouble you're having.

Rach

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Neil8568
Investigator
Investigator
In response to Rach_H

‎03-10-2025 08:01 PM

Thank you Rach, will give it a try

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Neil8568
Investigator
Investigator
In response to Neil8568

‎03-10-2025 08:07 PM

Ok, I reinstalled the app and navigated to the manage broadband and for a split second the info was there and then it reverted to the same as the screenshot from my original post.

0 Helpful
Ali_A
EE Community Support Team
In response to Neil8568

‎04-10-2025 03:52 PM

Thanks for trying that @Neil8568 

Please give our Customer Service a call where the technical team will be able to investigate why your online account is not showing correctly in the app, and get this working for you again. 

Ali 

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