Web site and app is so poor, never works, (This service isn’t working right now)

[Mindiawl]

I change to EE over two months ago from BT the network is brilliant the broadband is brilliant but the app and the website is diabolical

It's pathetic

Please don't tell me to call the service centre because a lot of people online are saying the same thing why don't you just fix it instead of telling people to call the helpline.

This is what you get on most areas of it a quarter of this website works and the app but you get this on the rest of it.

This service isn’t working right now

Come on guys you claim to be the best do something about it and prove that you are the best cause at the moment you're definitely not the best

[Schockwave]

@LozMD , if you need to pay your bill, try this:

https://ee.co.uk/bills-payments/mobile/fast-payment-payg

[leekay23]

Granted this post is a while old now, but we've had the same issue since swapping over. Can't believe just how bad the app is. Barely works, endless loop of clicking, redirecting, Oops, something went wrong! Log in again... 

Sick to the back teeth of it. Currently locked out of our TV downstairs as I'd paused the WiFi last night (rule bending children) and now the app won't work. For all my efforts, I was also locked out of the account.

Absolute amateur hour tech. When we agreed to swap over we we assured it would work exactly as BT did, with all the benefits BT allowed us in terms of control, as we need a high degree of control due to safety concerns which I needn't go into. Needless to say, this hasn't happened, caused us untold issues, with serious consequences. Cannot wait until we can say adios! 

[Mindiawl]

Ai it's still just as poor as when I wrote this 

[Profile closed]

Yup, it's the same story for me with no avail. Even tried that online top-uper, still giving me errors 😕

[twananas]

I have nothing but issues as well. It's horrific! 

I can log in but then when I click Plans & Subscriptions it never works. It redirects you 50x times before reaching the page and then it looks like I'm not logged in, but if I click log in again, it shows I am logged in anyway. And it's the same sh*t on the app. There is always "Something wrong".

Honestly it's so bad for a company like this to have such a rubbish website and app.

[Ollmall]

Yeah - the app and website is a pile of hot garbage. I've not been able to view my accounts properly or use the website/app in literally a year at this point. All started with the EE/BT merger around October last year.

Repeated calls to report, said it'll be fixed but never is. Spoke to Executive complaints last week on a semi-related issue and they admitted that there are ongoing issues with EE accounts that some people have been experiencing for a year or more (me being on of them).

I get that you 'Community Stars' probably don't want to say anything negative and risk losing your 'star status', but come on now, don't tell people they're wrong when you don't know the full situation. 

I too can't upgrade, edit, manage or do anything useful with my account either. Bills work 30% of the time, store completely broken, round and round in login loops and more. So for those who are having those issues - the latest I've been told is that they know about it but there's no fix yet.

Insane for a company as large as BT/EE but that's where we're at.

[Sharron303]

Same here ,

This service isn’t working right now

this has been happening for weeks ... ever since my contract ended I tried to look on the Account webpage . Not possible!  it never works.

I will just move  along now . vodafone or three  or whoever

it isnt even the fact it doesnt work it is the constant denial.

[Mindiawl]

I'm over 6 months it's not just happening to me and you. 

Why don't they try their own app on their mobiles and see it's what I don't understand. 

[Freeland89]

Contract is up in 3 months. Fair to say I'll be giving EE the ditch after being with them for 12 years. Their prices really do not reflect their level of service. The lack of being able to control your contract is the cherry on top to be honest. Managed to gain access for 5mins after trying all day, but it's back to "Bad Request". Also kicking myself for not realising that my broadband contract would restart after moving address, but less than a year for that.

[Bradley_86]

I've had this problem for years now trying to do upgrades etc just error after error and they are not help just telling us to do this our end like clearing cookies trying a different browser or device when it's them that need to fix their website