The consensus appears to be that EE cannot be contacted via email. So, let's assume that's the case.
Now, here's my dilemma...
I engaged in a "chat" session via the EE App. In summary, they messed up and agreed to raise a complaint on my behalf. They gave me the complaint reference number.
The problem is that I cannot see what's been written in that complaint. All I know is that whatever's in there will have been written by someone who does not have English as their first language and, furthermore, may contain factual inaccuracies. I have no way of knowing.
What I would like to be able to do is either send them an email giving my side of the story or be given access to the complaint so that I can add additional information/clarity as required.
It seems to me that their complaints process is heavily biased towards EE without due regard for their customers.
