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Overseas help cancelling subscription

islastanich
Explorer

I´m looking for advice on how to cancel my EE subscription, as I have moved to Germany, but am unable to contact EE as my plan doesn't allow for international calls. I have also looked into the ´message me´ option on the EE app, but this isn´t available for me either. Can anyone please provide me with some advice on what I can do to cancel my subscription? I am aware of the 30 day notice period and am not interested in keeping my UK number as am now living in Europe. I have also tried filing a complaint to try and contact EE, but I don´t have a UK address or post code, so this didn´t work either. I feel like I have run out of options and am now staring down the barrel of having to book a flight to the UK just so I can cancel my subscription, but this seems a little ridiculous? Thanks so much for your help!

1 SOLUTION

Accepted Solutions
Ritu_D
EE Community Support Team

Hi @islastanich 

I am sorry you are experiencing issues contacting EE. 

If you download Skype you can call on +44 800 079 8586. Alternatively you can contact EE from another phone on 0800 956 6000

Thanks 

Ritu 

View solution in original post

3 REPLIES 3
Ritu_D
EE Community Support Team

Hi @islastanich 

I am sorry you are experiencing issues contacting EE. 

If you download Skype you can call on +44 800 079 8586. Alternatively you can contact EE from another phone on 0800 956 6000

Thanks 

Ritu 

Thank you! Skype worked 🙂

Ritu_D
EE Community Support Team

Fantastic, thanks for letting me know @islastanich 

Have a great day. 

Ritu