Unfortunately, we couldn't log you in, but you can still buy or upgrade

MrLinky
Investigator
Investigator

‎16-03-2022 10:38 PM

"yugyuguy.JPGUnfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do"

 

Seems like this error message has been posted a number of times but it's still not resolved. Despite showing I'm logged in in the top part the error messaged stating I'm not logged in is still being shown. I can't buy a new phone and plan. I've tried on different web browsers and the app but the result is the same.

 

Any ETA on when EE plans to fix their site?

112 REPLIES 112
Louise144
Investigator
Investigator
In response to Leanne_T

‎09-09-2023 10:31 AM

I have tried on my phone and my laptop.

 

I text UP to 150 and am waiting for a reply, currently nothing. 

0 Helpful
Leanne_T
EE Community Support Team
In response to Louise144

‎09-09-2023 10:34 AM - last edited on ‎15-09-2023 06:15 PM by

I see, thank you @Louise144 

This would need to be looked into for you, please get in touch with our mobile care team who can help with your My EE account for you to complete the upgrade online.

Leanne 🙂

0 Helpful
jim182932
Explorer

‎15-09-2023 05:24 PM

Atrocious web site. I also want to switch from Pay As You Go to Pay Monthly so I can get the Roam Abroad add on and get the same stupid message saying you cant log me in when I am clearly signed into my account. How can a technology company have such a broken and backward web site that doesn't even allow customers to upgrade or manage their phones. I too will just switch to another network this is not worth the hassle.

jim182932
Explorer
In response to Leanne_T

‎15-09-2023 05:25 PM

The link you posted is to a dead "page not found" ... you really are just a bunch of clowns. 

Christopher_G
EE Community Support Team
In response to jim182932

‎15-09-2023 05:28 PM

The link is active and works fine when I test it, @jim182932 

Could you try a different device or browser please?

Chris

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Christopher_G

‎15-09-2023 06:09 PM - edited ‎15-09-2023 06:11 PM

@Christopher_G : It is true! The link @Leanne_T posted does fail: "SORRY! WE COULDN'T FIND THAT PAGE ..." on IE, FF & Chrome.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Christopher_G
EE Community Support Team
In response to jim182932

‎15-09-2023 06:14 PM

I wonder why that is, @XRaySpeX. The link is valid and works when I click it. I've edited the post and put on the standard contact us link.

Chris

0 Helpful
jovzta
Visitor

‎03-10-2023 10:18 AM

Same issue, and it's been going on for over a year. **bleep** poor EE.

0 Helpful
Leanne_T
EE Community Support Team
In response to jovzta

‎03-10-2023 11:00 AM

Hi @jovzta 

I am sorry to hear this has been happening for over a year, have you reported this to our customer care team to get a support ticket raised if needed for your My EE? 

Leanne.

0 Helpful
ChrisOwen1
Visitor

‎07-10-2023 07:45 PM

Same problem.  Support Team don't have a solution in over a year.  Maybe just run it up the chain instead of recycling the same solutions that clearly don't work.  Then again, exactly what I would expect from a BT owned company