Unable to register on my EE

[DT2073]

I have just placed a new sim in my phone but keeping my old number but it will not send a passcode to my number to allow me to link devices - any ideas ? 

[Jwa2626]

Attempting to. I gave my PAC code when buying the EE Sim. I'm currently on the EE SIM number and unable to link it to my account. 

[Leanne_T]

Thanks @Jwa2626 

Are you using the temporary number? 

Leanne.

[Jwa2626]

Yes. I texted NUMBER to 150 to confirm I'm currently on the temporary number and not my normal number that I requested to be ported. 

[Leanne_T]

Thanks @Jwa2626 

Do you get an error message when registering? 

Leanne. 

[Jwa2626]

Yes. Every time when I try and link the EE Sim to my account. 

[Leanne_T]

Thanks @Jwa2626 

If you give us a call on 150, the team will help you register the number to your My EE account. 

Leanne.

[Jwa2626]

Will do Leanne. Thanks for your help. I've been with most other operators and never had this issue which is disappointing. 

[Leanne_T]

Let me know how you get on @Jwa2626 

They will check everything for you and help you further 🙂

Leanne.

[DT2073]

Hi - thank you for replying - yes I used an old number from a different network and got a sim from EE 

when I try to register and send a passcode to my mobile nothing comes though and I am getting NN on the EE app at the top - 

[Christopher_G]

OK, thanks @DT2073 

If you speak to our Mobile Care team, they'll be able to look into this and help you.
Chris