Unable to access my business account online / app

[adriandobbs]

Since the beginning of December 2023, I have been unable to access my EE business account either on line or through the App. I have made several telephone calls to the EE helpdesk and have been advised there is a technical problem but it would be up and running within a few days.

As of 30th April 2024 I am still unable to access my account online / App.
Please advise when I can view my account online to manage my account and keep an eye on the spend?

[Cananybodyhelp]

Leanne- I and a thousand others are at this stage.

Why not just be transparent and have a notice on the website the issue is ongoing rather than proving to be dishonest and cover it up.

Tell your directors to wake up and do their job. Make the difficult decisions.
Kindest Regards

[mjb0412]

Wow!

I have read through this entire thread and the responses this morning and it’s disgusting.

I recently switched from personal line to a business account and sure enough o cannot access online or via the app. They also had the check to charge me £50 saying it’s some sort of deposit that gets refunded, but were very vague in what it was actually for.

I wasn’t in a contract when I switched but I asked them to upgrade me to a two year deal with new phone etc, this was 2-3 weeks ago, but there was a long lead time for the new phone so I haven’t actually started the new contract yet, as I haven’t received the new phone, I wonder if I am able to cancel at this stage.

[nutsnut]

You can cancel as you've not received the new phone which would indicate tj start if th contract and you'll be within th 14 day cancellation period 

[Cananybodyhelp]

Hi.

EE keep deleting my replies helping people as I’m being brutally honest about the fact they have not found a solution so I have to keep this vague.

Can I ask if you were put on a contract with an extra. I have a suspicion the issue is they are selling contracts meant for personal but to business customers.

It might not be the common denominator but EE are holding back from giving us information so I’m trying to establish a Trend. It is definately only business customers. I know a lot of people are mentioning they can’t access there extras.

Be mindful what you post on here as if EE become slightly offended that we are calling them out, they will delete your message and say it’s not helpful or is baseless of fact.

What I can tell you is several times they say they will sort the issue but they don’t. And what this does is lure you beyond your cooling off period.

Otherwise just call up and ask for your account to be credited. Because it is only fair that you get the product you have signed up for.

Hopefully I’ve kept this post sensitive enough for EE’s web team to leave up this time.


Kindest Regards

[Cananybodyhelp]

I would 100% cancel. I’m much further in and nothing has changed. Now I have given up trying. Complete and utter faith lost in EE
Kindest Regards

[safcbee]

I am going through the same issues, with the same vague rubbish being spouted.  The social media team present to know nothing about it.

This has been going on for at least a year (much longer according to one of the 150 business support guys...) and there is no end in sight.

They put me on full works for iPhone, so you'd expect I would get what full works for iPhone includes on the normal personal tariff, seems that is also NOT the case.  I tried to add my watch - failed at the first hurdle of course as I cannot login to a MyEE account that actually has my active line(s) on!!  So when I called tech, they passed me to sales...sales said it was because you don't get a watch connection on the business full works for iPhone.

It's all such cloak and dagger.  So far it seems like the business side of things is just not as good as personal!

[srnxfhn]

I've been having the same issue now for months. All i'm asking for is a VAT invoice for a business account. How difficult can it be? 

I've been on the phone with the busienss suppport team so many times to request the invoices and they never come.

Like the rest of the people on this thread, I've not been able to link any of a business contracts to our online account. Whenever I've tried to get help from the busienss support team they just say it's an ongoing IT issues, but what they did say today is that they will have it fixed globally by the 31st March. 

Fingers crossed, but not expecting they will.

[Rach_H]

Hi @srnxfhn 

Welcome to the Community!

I'm sorry to hear about the trouble you've been having, and that you've not been able to get this resolved when you've spoken with the team. I'd recommend reaching back out to the team, and they will be able look further into why your invoices haven't been sent, and get some copies of these sent to you, as we understand how essential it is for you to have these.

Rach