I have replied to this post before, and also raised my own post as had been without access to EE Business account either online or through app since October 2023. Raised with Customer Services multiple times. No fault ref ever given as kept being told was affecting thousands of users. No updates ever provided and had to call every month to get manual invoice sent through. Eventually escalated to Complaints who came back to me November 2024 to confirm that Tech Support were aware of the ongoing fault but she couldn't give me a fault reference. Also refused to provide me with an indication to the number of users affected (despite customer support having previously said thousands) saying that for data protection reasons, she was unable to provide me with this information! Since then I have received paper invoices but heard nothing. My contract was due for renewal in March 2025 and was fully prepared to move elsewhere. Suddenly the account started working and I was once again able to access information online - happy days! I renewed my contract for a further two years and then guess what?.....Well it's better than before as I can now log into the app and my online account and see the numbers associated with the account. Unfortunately if I try and view anything else (billing, contract info, etc) from the app I get the message "We can't load this information. Not your fault, it's ours. We're working hard to fix it.". Online I get "We can't show your bill/plan/data right now. Refresh or come back later when we've fixed things."
I give up!
