Unable to access my business account online / app

[adriandobbs]

Since the beginning of December 2023, I have been unable to access my EE business account either on line or through the App. I have made several telephone calls to the EE helpdesk and have been advised there is a technical problem but it would be up and running within a few days.

As of 30th April 2024 I am still unable to access my account online / App.
Please advise when I can view my account online to manage my account and keep an eye on the spend?

[AnnoyedBusiness]

This is happening to me as well.

Do people think this will ever be fixed?

[nutsnut]

Considering its been impacting people for over 6 years I suspect it wont anytime soon.

Neither Will anyone here proactively escalate the issue, only tell you to ring the support team, who can't do anything to resolve this either.

[JimM11]

@AnnoyedBusiness If you try calling EE CS and see the reason why, they might be able to look see if there end or your end!

[AnnoyedBusiness]

Tried that numerous times, I get various answers.

"Will be fixed within the next few weeks."

"They are aware of it and they are looking to fix it asap"

"There is no ETA on the fix"

"They will pass it on to the IT department to look in to it"

etc etc